Applied Nursing Research
Volume 16, Issue 1 , Pages 29-37, February 2003

Comparing patient and nurse perceptions of perioperative care quality☆

Tuija Leinonen, RN, MNSc, Doctoral Student, Department of Surgery, Turku University Central Hospital, Turku, Finland; Helena Leino-Kilpi, RN, PhD, Professor, University of Turku, Department of Nursing, Turku, Finland; Marja-Riitta Ståhlberg, MD, PhD, Docent, Department of Pediatrics, Turku University Central Hospital, Finland; Kalle Lertola, MSSc, Licentiate, Lecturer, Department of Statistics, University of Turku, Turku, Finland.

Abstract 

This study compared surgical patients' (n = 874) and perioperative nurses' (n = 143) perceptions of the quality of perioperative nursing care. The data were collected with a structured questionnaire in five hospital operating departments in Finland. The questionnaire items were divided into five main categories (staff characteristics, nursing activities, preconditions, progress of nursing process and environment); some of these categories were further divided into subcategories. Overall, patients tended to give significantly higher (P < .001) ratings than nurses, but for some items the patients had more critical perceptions. The results provide important clues for improving the quality of patient care so that staff activities better serve the needs of patients. Copyright 2003, Elsevier Science (USA). All rights reserved.

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☆ Address for reprint requests to Tuija Leinonen, RN, MNSc, Jarmonpiha 2, 21120 Raisio, Finland. E-mail: tuija.leinonen@pp3.inet.fi.

PII: S0897-1897(02)10908-6

doi:10.1053/apnr.2003.50005

Applied Nursing Research
Volume 16, Issue 1 , Pages 29-37, February 2003

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