Applied Nursing Research
Volume 21, Issue 1 , Pages 2-7 , February 2008

The relationship between nurses' perceptions of empowerment and patient satisfaction

  • Moreen O. Donahue, DNP, RN, CNA, BC

      Affiliations

    • Danbury Hospital, Danbury, CT 06810
    • Corresponding Author InformationCorresponding author. Tel.: +1 203 268 8662.
    • ,
  • Irene M. Piazza, DNP, RN, AOCNS

      Affiliations

    • Greenwich Hospital, Greenwich CT 06830
    • ,
  • Mary Quinn Griffin, PhD, RN

      Affiliations

    • Frances Payne Bolton School of Nursing, Case Western Reserve University, Cleveland, Ohio
    • ,
  • Patricia C. Dykes, DNSc, RN

      Affiliations

    • Partners HealthCare, Wellesley, MA
    • ,
  • Joyce J. Fitzpatrick, PhD, RN, FAAN

      Affiliations

    • Frances Payne Bolton School of Nursing, Case Western Reserve University, Cleveland, Ohio

References 

  1. Aiello A, Garman A, Morris SB. Patient satisfaction with nursing care: A multilevel analysis. Quality Management in Health Care. 2003;12(3):187–190
  2. Al-Mailam F. The effect of nursing care on overall patient satisfaction and its predictive value on return-to-provider behavior: A survey study. Quality Management in Health Care. 2005;14(2):116–120
  3. Chandler G. (1986). The relationship of nursing work environments to empowerment and powerlessness. Unpublished doctoral dissertation, University of Utah.
  4. Kangus S, Kee CC, McKee-Waddle R. Organizational factors, nurses' job satisfaction, and patient satisfaction with nursing care. The Journal of Nursing Administration. 1999;29(1):32–42
  5. Kanter RM. Men and women of the corporation. New York, NY: Basic Books; 1993;
  6. Koberg CS, Boss RW, Senjem JC, Goodman EA. Antecedents and outcomes of empowerment. Group and Organization Management. 1999;24(1):71–91
  7. Kuokkanen L, Leino-Kilpi H. Power and empowerment in nursing: Three approaches. Journal of Advanced Nursing. 2000;31(1):235–241
  8. Laschinger H, Finegan J, Shamian J, Wilk P. Impact of structural and psychological empowerment on job strain in nursing work settings: Expanding Kanter's model. Journal of Nursing Administration. 2001;31(5):260–272
  9. Laschinger HK, Finegan J, Shamian J, Casier S. Organizational trust and empowerment in restructured healthcare settings: Effects on staff nurse commitment. Journal of Nursing Administration. 2000;30(9):413–425
  10. Laschinger HK, Finegan J. Using empowerment to build trust and respect in the workplace: A strategy for addressing the nursing shortage. Nursing Economic$. 2005;23(1):6–13
  11. Laschinger HKS. UWO workplace empowerment research program 1992–2004 descriptive statistics results. 2005;Retrieved March 19, 2007, from http://publish.uwo.ca/∼hkl/descrip.html
  12. Piazza I, Donahue M, Dykes P, Quinn Griffin M, Fitzpatrick J. Differences in perceptions of empowerment among nationally certified and non-certified nurses. The Journal of Nursing Administration. 2006;36(5):277–283
  13. Press Ganey Associates . Inpatient psychometrics. South Bend, IN: Press Ganey Associates, Inc; 2002;
  14. Trout A, Magnusson AR, Hedges JR. Patient satisfaction investigations and the emergency department: What does the literature say?. Academic Emergency Medicine. 2000;7(6):695–709
  15. Upenieks V. The interrelationship between organizational characteristics of magnet hospitals, nursing leadership, and nursing job satisfaction. Health Care Manager. 2003;22(2):83–98

PII: S0897-1897(07)00134-6

doi: 10.1016/j.apnr.2007.11.001

Applied Nursing Research
Volume 21, Issue 1 , Pages 2-7 , February 2008

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